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sweet dreams direct merino wool duvet quilt pillow woolen topper

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Shipments and returns

We aim to dispatch every order within 1-2 business days once payment has cleared. Please note that we are unable to ship to the Channel Islands, PO Box, BFPO. For International delivery please contact us first before bidding for a quote on postage to avoid disappointment if you purchase an item.

You will receive an email confirmation once the goods have been shipped and all parcels will require a signature on delivery. Only two postage attempts shall be made please note their will be a recharge for any more attempts. Please ensure your delivery address, including postcode and contact number are correct, as your item will be sent to the address you have provided.


Return Policy
We want to ensure you are always happy when shopping with us. If you are not happy with your item(s) please return the unused and in the original packaging, within 7 days of the date you received the item(s). Please email us prior to shipping the item back.On satisfactory return of the goods, we will issue a refund of the purchase price immediately but we will deduct the postage cost from the refunded amount.
If product has a fault or is different from the one you ordered a full refund will be given (including the cost of return postage) or replace the item.
Any 'FREE GIFTS' with the products must also be returned.
For international customer
Please note that the customer is responsible if any duties & taxes are imposed by your country at your country's border. Custom fees are very common especially when ordering from the UK. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering.
-Very important - If you deny the delivery of a package due to customs fees or other reason please understand that you will be responsible for the Full Cost of shipping to your door and then back to us. So please do not refuse a delivery, it will be extremely costly.
Please note that overseas shipping costs are not refundable.